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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of jadinson alfonso sastre alvarado

jadinson alfonso sastre alvarado

March 17, 2025

5  out of  5
rating by jadinson alfonso sastre alvarado
"I enjoyed my time speaking with Carlos Montiel, excelent customer service! 5 stars!"
We responded:
"Thank you, Jadinson, for sharing your experience! I'm glad to hear that Carlos provided you with excellent customer service. If you have any questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Fernando Pérez

March 13, 2025

5  out of  5
rating by Fernando Pérez
"Carlos Montiel provided excellent customer service and communication. He was very knowledgeable about the products state farm offers and answered all my questions promptly. Changed my car and renters' insurance to State Farm thanks to his excellent service."
We responded:
"Thank you, Fernando, for your wonderful feedback! I'm glad to hear that Carlos provided you with excellent service and communication. It's fantastic that his knowledge and prompt responses made your transition to State Farm smooth. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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Gabrielle Garcia

March 10, 2025

5  out of  5
rating by Gabrielle Garcia
"Carlos was such an easy going personality to work with while I did my search and find for better rates. He gave me all the information I needed and explained in detail what I was purchasing. This was a smooth and efficient process, thanks to him!"
We responded:
"Thank you, Gabrielle! I'm glad to know that Carlos made your search for better rates smooth and efficient. It's great to hear that he provided all the necessary information and detailed explanations. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Daniel Swartout

March 7, 2025

5  out of  5
rating by Daniel Swartout
"Amazing service and professionalism"
We responded:
"Thank you, Daniel, for your wonderful feedback! I'm happy to know you appreciated the service and professionalism. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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chelsea rogers

February 25, 2025

5  out of  5
rating by chelsea rogers
"Carlos is amazing, very helpful, explains & walks me through everything! definitely recommend Carlos & state farm!!"
We responded:
"Thank you, Chelsea, for your wonderful feedback! I'm happy to know that Carlos was able to assist you so effectively. His dedication to explaining everything clearly is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
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moises zombini

February 24, 2025

5  out of  5
rating by moises zombini
"Carlos hace un exelente trabajo… en mi opinión todos los que trabajan en esta profesión deberían ser como el !"
We responded:
"¡Gracias, Moises, por tus amables palabras! Estamos muy contentos de que Carlos haya dejado una impresión tan positiva. Nos esforzamos por ofrecer un servicio excepcional y comentarios como el tuyo nos motivan a seguir mejorando. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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john garcia

February 13, 2025

5  out of  5
rating by john garcia
"Just want to Thank Carlos for his help ... Thanks everyone at STATE farm...."
We responded:
"Thank you, John! I'm happy to hear that Carlos was able to assist you. We appreciate your kind words and are grateful for your support. If you have any questions or need further assistance, feel free to reach out to us anytime!"
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El Schneider

February 11, 2025

5  out of  5
rating by El Schneider
"I've been with State Farm since I started driving! They've always taken care of me so when I moved to another state, Carlos took great care to ensure that I received all the discounts and was very friendly and efficient and quickly transferred everything to the new account. Highly recommend!"
We responded:
"Thank you, El, for your wonderful feedback! I'm happy to know that Carlos was able to assist you with your move and ensure you received all the discounts. It's fantastic to hear that everything was handled efficiently. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!"
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Dante Mawji

February 6, 2025

5  out of  5
rating by Dante Mawji
"After moving to Austin from Canada, I was met with various other predatory insurance brokers trying to get me to pay exorbitant rates just because I was new to the country. I’m talking 1000+ per month. One even lied and said she “checked all the other carriers and they won’t even take the risk on insuring you for any price”. I was distraught thinking I would be going broke paying for insurance, or having to find other means of transportation in a very car centered city. Thankfully, State Farm was there, similarly to the way a good neighbor would have been. I was fortunate to get connected to an absolute gem of an agent named Tito, who was the first to give me a realistic quote. It was literally 10 times lower than what the other major companies had quoted me! The whole process of getting my drivers license, car, credit cards etc has been a whirlwind. Through the entire process Tito was super patient with me, was literally always available to take my calls or return my text messages, and provided tonnes of guidance along the way (which is probably out of scope, so shout out to Tito for being a bro). The level of service has built a tonne of trust with me. Safe to say I would recommend them 10x over."
We responded:
"Thank you so much, Dante, for taking the time to share your experience with us! I’m genuinely thrilled to hear that Tito was able to assist you during your transition to Austin. It’s fantastic that he provided you with a fair and realistic quote, which can often be a crucial part of such a significant move. Knowing that his patience and guidance made such a positive impact on your journey truly warms our hearts. We deeply appreciate your recommendation and want you to know that we are always here for any future needs or questions you might have. Your satisfaction is our top priority, and we look forward to supporting you in any way we can!"
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Noah Jack

January 31, 2025

5  out of  5
rating by Noah Jack
"Worked with Carlos to ensure my RV and ended up switching my auto insurance as well! Carlos was dedicated to making sure I got this handled as soon as possible, always returning my calls and emails. He was understanding of the situation and worked professionally and promptly to get me the coverage I needed. If I could give Carlos 10 stars I would! Excited to be ensured by State Farm just from his service"
We responded:
"Hello Noah, we're ecstatic to receive your stellar 5-star review. Your words of praise fuel our passion for delivering exceptional service and value to all our customers, and that Carlos was dedicated to help you as quickly as possible! We're honored to have had the chance to serve you. We hope to see you again in the future."
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Curtis Bomgaars

January 29, 2025

5  out of  5
rating by Curtis Bomgaars
"Tito did a great job setting up my new auto policy."
We responded:
"Thank you, Curtis! I'm happy to hear that Tito did a great job setting up your new policy. We appreciate your feedback and are always here to help with any future insurance needs or questions."
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Diaz Man

January 22, 2025

5  out of  5
rating by Diaz Man
"Tito Torres was very professional and patient, answered all my questions and gave me the best option. I highly recommend."
We responded:
"Thank you, Diaz, for your wonderful recommendation! I'm glad to know that Tito provided you with professional and patient service, answering all your questions and offering a great option. We appreciate your support!"
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Jace Goudreau

January 16, 2025

5  out of  5
rating by Jace Goudreau
"Overall great experience working with Tito Torres at the Kenny Hill Agency. He understood my needs and executed on them in a timely manner. He made the process of switching providers a breeze!"
We responded:
"Thank you, Jace, for sharing your experience! I'm happy to know that Tito was able to understand your needs and assist you so effectively. It's great to have him on our team, ensuring our customers receive timely and efficient service. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Carter Pearson

January 10, 2025

5  out of  5
rating by Carter Pearson
"Tito is the man, I greatly enjoyed working with him to get an auto policy!"
We responded:
"Thanks, Carter! I'm glad to hear you liked working with Tito on your policy. He's an important part of our team, and we appreciate your feedback. If you have any more questions or need help, just let us know anytime."
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Kayla Nicole

January 9, 2025

5  out of  5
rating by Kayla Nicole
"“I can’t say enough good things about Tito at State Farm! From the moment I reached out, he went above and beyond to help me with everything I needed. He was professional, kind, and incredibly patient, walking me through every detail to make sure I understood my options. Tito made a stressful situation so much easier, and I genuinely felt like he cared about finding the best solution for me. If you’re looking for someone who truly puts the customer first, Tito is your guy. Thank you so much for your amazing help—I couldn’t have done it without you!"
We responded:
"Thank you, Kayla Nicole, for sharing your experience with Tito! I'm so happy to hear that he was able to assist you with professionalism and patience, making your situation easier. Tito's dedication to putting customers first is truly commendable. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
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Dante Inferno

January 8, 2025

5  out of  5
rating by Dante Inferno
"Friendly people, courteous, and super helpful. Carlos went above and beyond to get me the best deal. As well as, was diligent explaining everything to me."
We responded:
"Thank you, Dante, for your fantastic review! I'm so happy to hear that Carlos provided exceptional service and went the extra mile to secure the best deal for you. His diligence in explaining everything is truly commendable. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
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Kevin Luis Clemente Pina

December 20, 2024

5  out of  5
rating by Kevin Luis Clemente Pina
"Bueno súper recomendado"
We responded:
"¡Gracias, Kevin, por tu maravillosa recomendación! Me alegra saber que estás satisfecho con nuestro servicio. Si alguna vez tienes preguntas o necesitas ayuda, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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Zac Hernandez

December 19, 2024

5  out of  5
rating by Zac Hernandez
"Carlos from State Farm was extremely professional and helpful through the process of setting me up with Auto Insurance. Got me a great deal. Highly recommend State Farm."
We responded:
"I'm happy to hear about your positive experience with Carlos, Zac! It's wonderful to know he was professional and helpful in setting up your auto insurance. We appreciate your recommendation and are here for any other needs or questions you might have. Thank you for choosing us!"
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Marvin Medina

December 10, 2024

5  out of  5
rating by Marvin Medina
"Great service and good explanation of their policies answered all my questions."
We responded:
"Marvin, thank you for your fantastic review! I'm glad we could provide you with great service and clear explanations of our policies. It's wonderful to know all your questions were answered. If you need any further assistance, feel free to reach out anytime!"
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Roy Sonego

November 27, 2024

5  out of  5
rating by Roy Sonego
"Great help by Kenny with assisting my fiancé and I with our home and auto insurance! Moving into a new place is always a hassle and Kenny certainly made it much easier by taking care of two main things! I will recommend everyone to use him! His knowledge and expertise is second to none! Thanks a lot Kenny!"
We responded:
"Roy, I'm so glad we could assist you and your fiancé with your insurance needs! Moving can indeed be stressful, and I'm happy to have made the process smoother for you both. Your recommendation means a lot, and we appreciate your kind words about my knowledge and expertise. If you ever need further assistance, don't hesitate to reach out!"
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Chrissy Rieder

November 23, 2024

5  out of  5
rating by Chrissy Rieder
"I am thrilled with my choice to continue doing business with State Farm. From helping me get the best rate, the clear communication explaining my new policy, and the superb customer service, I could not be happier! I would recommend this team to anyone!"
We responded:
"Chrissy, thank you so much for your wonderful review! I'm really happy that you are satisfied with our service and the clarity of your new policy. It's great to know that our team could assist you in finding the best rate and provide superb customer service. We truly appreciate your recommendation and look forward to continuing to serve you. If you have any questions or need further assistance, please don't hesitate to reach out!"
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Matt Townsley

November 18, 2024

5  out of  5
rating by Matt Townsley
"Awesome experience with Carlos!"
We responded:
"Thanks for sharing your awesome experience with Carlos, Matt! I'm happy to hear that he provided you with such great service. - Kenny Hill - State Farm Insurance Agent, Austin, TX"
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Ja'Nazia Anderson

November 13, 2024

5  out of  5
rating by Ja'Nazia Anderson
"The customer service is amazing ! Tito was very helpful in every way, he saved me money on my insurance and was very respectful and polite every step of the way. I will definitely be a long time customer , thank you !"
We responded:
"Ja'Nazia, Thank you for your wonderful review! I'm glad to know that Tito was able to assist you so effectively and help you save money on your insurance. It's great to hear that you found his service respectful and polite throughout the process. We truly appreciate your trust and look forward to serving you for many years to come. If you ever need anything, feel free to reach out! - Kenny Hill - State Farm Insurance Agent, Austin, TX"
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Michelle Lymann

November 5, 2024

5  out of  5
rating by Michelle Lymann
"Carlos and Kenny have been such a breeze to do business with. Very communicative, Carlos has always checked in, making sure we are happy with our service, and have given us the best quoted price for our needs! I highly recommend!"
We responded:
"Michelle, thank you so much for your wonderful review! I'm glad to hear that Carlos and I have made your experience smooth and enjoyable. It's great to know that Carlos's communication and efforts to ensure you receive great service and pricing have been appreciated. We truly value your recommendation and are here for any further insurance needs or questions you might have. - Kenny Hill - State Farm Insurance Agent, Austin, TX"
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Eric Santos

November 4, 2024

5  out of  5
rating by Eric Santos
"Tito was able to give me a great quote and answer any questions that I had. Needed insurance quickly and gave me a great affordable price. Very kind and worked very fast."
We responded:
"Eric, thank you for your fantastic review! I'm glad Tito could provide you with a great quote and answer all your questions promptly. It's wonderful to know you found the service both kind and efficient. If you need any further assistance, our office is always here to help. - Kenny Hill - State Farm Insurance Agent, Austin, TX"