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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of rl kumar

rl kumar

November 22, 2025

5  out of  5
rating by rl kumar
"Carlos is great person and very patiently explained all details in the policy"
We responded:
"Thank you! I'm happy to hear that Carlos provided you with a thorough and patient explanation of your policy details. Our team is dedicated to offering clear and helpful service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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g j

November 20, 2025

5  out of  5
rating by g j
"Recibi una muy buena experiencia de servicio al clinente , sempre con mejores ofertas !!"
We responded:
"¡Gracias por tu comentario, G J! Me alegra saber que tuviste una experiencia positiva con nuestro servicio al cliente y que encontraste nuestras ofertas satisfactorias. Estamos aquí para ayudarte con cualquier otra cosa que necesites. ¡Gracias por elegirnos!"
Profile photo of Gabriel Camarillo

Gabriel Camarillo

November 18, 2025

5  out of  5
rating by Gabriel Camarillo
"Just recently changed car insurance and just want to take the time to thank Kenny and Tito for making the process easy, answering any questions I had and always providing great customer service."
We responded:
"Thank you, Gabriel! I'm happy to hear that we made your transition to our insurance smooth and that all your questions were answered. We appreciate your kind words about our customer service. If you have any more questions or need assistance, feel free to reach out anytime!"
Profile photo of Norma Gonzalez

Norma Gonzalez

November 18, 2025

5  out of  5
rating by Norma Gonzalez
"Carlos fue muy amable, resolvió todas mis dudas e hizo que el proceso fue rapido y sencillo, sin duda excelente servicio. Recomendado 100% ¡¡Muchas gracias.!!"
We responded:
"¡Gracias, Norma! Me alegra saber que Carlos pudo ayudarte de manera amable y eficiente. Nos esforzamos por ofrecer un servicio excelente y comentarios como el tuyo nos motivan a seguir mejorando. ¡Estamos aquí para cualquier cosa que necesites en el futuro!"
Profile photo of Jennifer Shelton

Jennifer Shelton

November 18, 2025

5  out of  5
rating by Jennifer Shelton
"Both Carlos and Kenny are the best agents ever. I have always been impressed with how they support me as a policy holder and customer. They are respectful, kind, understanding, and fight for me during stressful times when a claim is being filed. State farm is very efficient as a company"
We responded:
"Thank you, Jennifer! I'm so happy to hear that we have been able to support you effectively. We strive to provide respectful and understanding service, especially during challenging times. Your satisfaction with our efforts and State Farm's efficiency means a lot to us. Let us know if there's anything else we can do for you!"
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Carter Himmel

November 17, 2025

5  out of  5
rating by Carter Himmel
"Carlos is incredibly helpful and well learned. Would definitely recommend."
We responded:
"Thank you, Carter! I'm happy to hear that Carlos was able to assist you so effectively. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Haidar Almajed

Haidar Almajed

November 15, 2025

5  out of  5
rating by Haidar Almajed
"Amazing experience! The staff treated me with respect, answered all my questions, and helped me find the best coverage for my situation. I feel very confident and supported. Thank you!"
We responded:
"Thank you, Haidar, for your wonderful feedback! I'm happy to know that our team treated you with respect and provided the support you needed. Your confidence in us means a lot. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
Profile photo of Greyson Doyle

Greyson Doyle

November 12, 2025

5  out of  5
rating by Greyson Doyle
"Wonderful communication from the entire team! I appreciate the knowledge they can provide to help me understand what I need!"
We responded:
"Thank you, Greyson! I'm happy to hear that our team's communication and expertise have been helpful to you. We’re always here to assist with any questions or needs you might have. Thanks for choosing us!"
Profile photo of Miguel Arias

Miguel Arias

November 11, 2025

5  out of  5
rating by Miguel Arias
"Fue muy amable Y respondió a todas las dudas que tenía Sin duda, uno de los mejores agentes se los recomiendo"
We responded:
"¡Gracias, Miguel! Me alegra saber que tuviste una experiencia positiva y que nuestras respuestas fueron útiles. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por recomendarnos!"
Profile photo of Gil

Gil

November 10, 2025

5  out of  5
rating by Gil
"Carlos showed a lot of empathy and was very professional throughout my signup process. I was also appreciative of the rate offered."
We responded:
"Thank you, Gil! I'm happy to hear that Carlos provided empathetic and professional service during your signup process. It's great to know you were satisfied with the rate offered as well. If you have any questions or need further assistance, feel free to reach out anytime!"
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alexis dominguez

November 7, 2025

5  out of  5
rating by alexis dominguez
"Carlos has a great ethics and gave me the best deal for my insurance !"
We responded:
"Thank you, Alexis! I'm happy to hear that Carlos provided you with such excellent service and a great deal on your insurance. Our team is committed to maintaining high ethical standards and ensuring our customers receive the best possible experience. If you need anything else, feel free to reach out!"
Profile photo of Ulises Martines Rios

Ulises Martines Rios

November 5, 2025

5  out of  5
rating by Ulises Martines Rios
"Muy buen servicio y comprensible 5 de 5."
We responded:
"¡Gracias, Ulises! Me alegra saber que el servicio fue de tu agrado y que lo encontraste comprensible. Estamos aquí para ayudarte con cualquier cosa que necesites en el futuro. ¡Gracias por elegirnos!"
Profile photo of Kenia Dubocq

Kenia Dubocq

October 31, 2025

5  out of  5
rating by Kenia Dubocq
"Carlos and Kenny are super friendly and helpful and they're always available when you need anything. Very happy with their service and highly recommend them!"
We responded:
"Thank you, Kenia! I'm glad to hear that we could provide the friendly and helpful service you deserve. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
Profile photo of Charles Brown

Charles Brown

October 29, 2025

5  out of  5
rating by Charles Brown
"Great experience with Kenny, invited me into the office to do a review which I’ve never done before. Learned a lot and made changes to my policy which was long overdue."
We responded:
"Thank you for your review, Charles! I'm happy to hear that your visit to our office was informative and beneficial. It's wonderful that you found the review session with our office helpful in updating your policy. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Kevin Taylor

Kevin Taylor

October 29, 2025

1  out of  5
rating by Kevin Taylor
"I was a State Farm customer for several years and had an excellent experience with my previous agent in Denver, Lori Rickert. Her office was consistently responsive—someone always answered the phone or returned calls promptly. Unfortunately, my experience with Kenny Hill’s office in Austin was the opposite. It was extremely difficult to reach anyone by phone, and my messages often went unanswered for days or weeks. Even after following up multiple times, communication was inconsistent. This became especially frustrating because I expect timely responses when dealing with something as important as insurance. I eventually switched to a different agent, and the difference in professionalism and responsiveness was immediate. Based on my experience, I would caution others who expect regular communication and reliable follow-through to look elsewhere."
We responded:
"Kevin, thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that our communication did not meet your expectations. Providing timely and attentive service is very important to us, and we regret that we fell short in your case. We appreciate you bringing this to our attention, as it helps us improve how we serve our customers. We wish you all the best with your new agency and thank you for your time with State Farm."
Profile photo of Ellen Compton

Ellen Compton

October 25, 2025

5  out of  5
rating by Ellen Compton
"I just moved here from Pennsylvania. I needed to transfer my car insurance to Texas. It was so easy to manage these over the phone with a State Farm representative. I received my car insurance card via email while a hard copy will be sent to me. Very easy and efficient! Thank you, State Farm!"
We responded:
"Thank you for your review, Ellen! I'm happy to hear that transferring your insurance to Texas was a smooth process for you. Our team strives to make things easy and efficient. If you need anything else, feel free to reach out!"
Profile photo of Jose Arce Rosales

Jose Arce Rosales

October 23, 2025

5  out of  5
rating by Jose Arce Rosales
"Mi respeto para este señor Carlos muy buena atención invitó a todos los dueños de carro preguntar por Carlos y los atenderá con todo respeto para obtener su Aseguranza de state farm"
We responded:
"¡Gracias, Jose! Me alegra que Carlos te haya brindado una atención tan buena. Nos enorgullece contar con él en nuestro equipo. Si necesitas algo más o tienes alguna pregunta, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Profile photo of Sydney L

Sydney L

October 21, 2025

5  out of  5
rating by Sydney L
"Carlos Montiel is the goat! Made the process super easy for adding renter insurance. Highly recommend."
We responded:
"Thank you, Sydney! I'm happy to hear that Carlos made the process easy for you. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
Profile photo of Shawn Brown

Shawn Brown

October 21, 2025

5  out of  5
rating by Shawn Brown
"Carlos helped me to transfer my policy from one state to another seamlessly. I was very busy and he took the initiative to do what needed to be done to keep me from having a gap in my insurance. Thanks Carlos…It was a pleasure working with you☺️ I always feel like insurance is over priced by the service is A-1."
We responded:
"Thank you for your review, Shawn! I'm happy to hear that Carlos made your policy transfer smooth and stress-free. We strive to provide top-notch service, and it's great to know you felt well taken care of. If you need anything else, just let us know!"
Profile photo of Suat Tuncer

Suat Tuncer

October 20, 2025

5  out of  5
rating by Suat Tuncer
"One of my friend recommend to work with these guys. I am glad I took it. They are precise, fast and friendly. Thank you guys"
We responded:
"Thank you, Suat! I'm happy to hear that you had a positive experience with our team. We strive to be precise, fast, and friendly in all our interactions. If you need anything else, feel free to reach out!"
Profile photo of Amir Ahmed

Amir Ahmed

October 20, 2025

5  out of  5
rating by Amir Ahmed
"Quick process, great communication, and no pressure to get a policy you don’t need. Highly recommend using Kenny!"
We responded:
"Amir, thank you for your fantastic feedback! I'm happy you appreciated the quick process and communication. It's wonderful to know you felt no pressure while working with us. If you ever need anything else, feel free to reach out!"
Profile photo of Evan Brown

Evan Brown

October 14, 2025

5  out of  5
rating by Evan Brown
"I was helped by a representative named Carlos who assisted me in securing automotive insurance for my new car. He was incredibly validating of my purchase and helped me feel like I was making the right move for continuing to be insured by State Farm. I appreciated that he did not attempt to over-sell me on additional coverages, products, and services when I made it clear that I did not wish to purchase any. Carlos did an incredible job of meeting me where I currently am, and supporting my needs as a consumer. Better yet, I was able to complete everything over the phone and didn't have to come into their office to sign anything or make any purchases. Everything I needed to take action on was sent to me digitally. Incredibly convenient! I look forward to continuing my business with this branch, thank you again to Carlos!"
We responded:
"Thank you, Evan, for sharing your experience! I'm glad to hear that Carlos was able to assist you effectively and respect your preferences. It's wonderful that the process was convenient for you, with everything handled digitally. We appreciate your confidence and look forward to continuing to support your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Luke Umble

Luke Umble

October 10, 2025

5  out of  5
rating by Luke Umble
"Carlos was very pleasant to work with and made sure the process was as smooth as possible."
We responded:
"Thank you, Luke! I'm happy to hear that Carlos made your experience smooth and pleasant. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. Let us know if there's anything else we can assist you with!"
Profile photo of Ayisha Ibrahim

Ayisha Ibrahim

October 6, 2025

5  out of  5
rating by Ayisha Ibrahim
"I had a great experience with Kenny Hill State Farm Insurance Agent thanks to Carlos! He was very helpful, patient, and took the time to explain everything clearly. His professionalism and friendly attitude made the whole process easy and stress-free. I really appreciate his excellent service, highly recommend working with him!"
We responded:
"Thank you, Ayisha! I'm happy to hear that Carlos provided you with such helpful and patient service. His professionalism and friendly approach are truly valued in our office. We appreciate your recommendation and are here for any future insurance needs you may have. Let us know if there's anything else we can assist you with!"
Profile photo of Kristyn Thomas

Kristyn Thomas

September 29, 2025

5  out of  5
rating by Kristyn Thomas
"Carlos was very helpful and made the process for my move to Austin so easy! My phone call was answered right away and even received updates about the process. Thank you!"
We responded:
"Thank you, Kristyn! I'm happy to hear that Carlos was able to assist you with your move to Austin and make the process smooth. It's great to know that you received timely updates and had a positive experience. If you need anything else, feel free to reach out!"