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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of alexis dominguez

alexis dominguez

November 7, 2025

5  out of  5
rating by alexis dominguez
"Carlos has a great ethics and gave me the best deal for my insurance !"
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Ulises Martines Rios

November 5, 2025

5  out of  5
rating by Ulises Martines Rios
"Muy buen servicio y comprensible 5 de 5."
We responded:
"¡Gracias, Ulises! Me alegra saber que el servicio fue de tu agrado y que lo encontraste comprensible. Estamos aquí para ayudarte con cualquier cosa que necesites en el futuro. ¡Gracias por elegirnos!"
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Kenia Dubocq

October 31, 2025

5  out of  5
rating by Kenia Dubocq
"Carlos and Kenny are super friendly and helpful and they're always available when you need anything. Very happy with their service and highly recommend them!"
We responded:
"Thank you, Kenia! I'm glad to hear that we could provide the friendly and helpful service you deserve. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Charles Brown

October 29, 2025

5  out of  5
rating by Charles Brown
"Great experience with Kenny, invited me into the office to do a review which I’ve never done before. Learned a lot and made changes to my policy which was long overdue."
We responded:
"Thank you for your review, Charles! I'm happy to hear that your visit to our office was informative and beneficial. It's wonderful that you found the review session with our office helpful in updating your policy. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Kevin Taylor

October 29, 2025

1  out of  5
rating by Kevin Taylor
"I was a State Farm customer for several years and had an excellent experience with my previous agent in Denver, Lori Rickert. Her office was consistently responsive—someone always answered the phone or returned calls promptly. Unfortunately, my experience with Kenny Hill’s office in Austin was the opposite. It was extremely difficult to reach anyone by phone, and my messages often went unanswered for days or weeks. Even after following up multiple times, communication was inconsistent. This became especially frustrating because I expect timely responses when dealing with something as important as insurance. I eventually switched to a different agent, and the difference in professionalism and responsiveness was immediate. Based on my experience, I would caution others who expect regular communication and reliable follow-through to look elsewhere."
We responded:
"Kevin, thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that our communication did not meet your expectations. Providing timely and attentive service is very important to us, and we regret that we fell short in your case. We appreciate you bringing this to our attention, as it helps us improve how we serve our customers. We wish you all the best with your new agency and thank you for your time with State Farm."
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Ellen Compton

October 25, 2025

5  out of  5
rating by Ellen Compton
"I just moved here from Pennsylvania. I needed to transfer my car insurance to Texas. It was so easy to manage these over the phone with a State Farm representative. I received my car insurance card via email while a hard copy will be sent to me. Very easy and efficient! Thank you, State Farm!"
We responded:
"Thank you for your review, Ellen! I'm happy to hear that transferring your insurance to Texas was a smooth process for you. Our team strives to make things easy and efficient. If you need anything else, feel free to reach out!"
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Jose Arce Rosales

October 23, 2025

5  out of  5
rating by Jose Arce Rosales
"Mi respeto para este señor Carlos muy buena atención invitó a todos los dueños de carro preguntar por Carlos y los atenderá con todo respeto para obtener su Aseguranza de state farm"
We responded:
"¡Gracias, Jose! Me alegra que Carlos te haya brindado una atención tan buena. Nos enorgullece contar con él en nuestro equipo. Si necesitas algo más o tienes alguna pregunta, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Profile photo of Sydney L

Sydney L

October 21, 2025

5  out of  5
rating by Sydney L
"Carlos Montiel is the goat! Made the process super easy for adding renter insurance. Highly recommend."
We responded:
"Thank you, Sydney! I'm happy to hear that Carlos made the process easy for you. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
Profile photo of Shawn Brown

Shawn Brown

October 21, 2025

5  out of  5
rating by Shawn Brown
"Carlos helped me to transfer my policy from one state to another seamlessly. I was very busy and he took the initiative to do what needed to be done to keep me from having a gap in my insurance. Thanks Carlos…It was a pleasure working with you☺️ I always feel like insurance is over priced by the service is A-1."
We responded:
"Thank you for your review, Shawn! I'm happy to hear that Carlos made your policy transfer smooth and stress-free. We strive to provide top-notch service, and it's great to know you felt well taken care of. If you need anything else, just let us know!"
Profile photo of Suat Tuncer

Suat Tuncer

October 20, 2025

5  out of  5
rating by Suat Tuncer
"One of my friend recommend to work with these guys. I am glad I took it. They are precise, fast and friendly. Thank you guys"
We responded:
"Thank you, Suat! I'm happy to hear that you had a positive experience with our team. We strive to be precise, fast, and friendly in all our interactions. If you need anything else, feel free to reach out!"
Profile photo of Amir Ahmed

Amir Ahmed

October 20, 2025

5  out of  5
rating by Amir Ahmed
"Quick process, great communication, and no pressure to get a policy you don’t need. Highly recommend using Kenny!"
We responded:
"Amir, thank you for your fantastic feedback! I'm happy you appreciated the quick process and communication. It's wonderful to know you felt no pressure while working with us. If you ever need anything else, feel free to reach out!"
Profile photo of Evan Brown

Evan Brown

October 14, 2025

5  out of  5
rating by Evan Brown
"I was helped by a representative named Carlos who assisted me in securing automotive insurance for my new car. He was incredibly validating of my purchase and helped me feel like I was making the right move for continuing to be insured by State Farm. I appreciated that he did not attempt to over-sell me on additional coverages, products, and services when I made it clear that I did not wish to purchase any. Carlos did an incredible job of meeting me where I currently am, and supporting my needs as a consumer. Better yet, I was able to complete everything over the phone and didn't have to come into their office to sign anything or make any purchases. Everything I needed to take action on was sent to me digitally. Incredibly convenient! I look forward to continuing my business with this branch, thank you again to Carlos!"
We responded:
"Thank you, Evan, for sharing your experience! I'm glad to hear that Carlos was able to assist you effectively and respect your preferences. It's wonderful that the process was convenient for you, with everything handled digitally. We appreciate your confidence and look forward to continuing to support your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Luke Umble

Luke Umble

October 10, 2025

5  out of  5
rating by Luke Umble
"Carlos was very pleasant to work with and made sure the process was as smooth as possible."
We responded:
"Thank you, Luke! I'm happy to hear that Carlos made your experience smooth and pleasant. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. Let us know if there's anything else we can assist you with!"
Profile photo of Ayisha Ibrahim

Ayisha Ibrahim

October 6, 2025

5  out of  5
rating by Ayisha Ibrahim
"I had a great experience with Kenny Hill State Farm Insurance Agent thanks to Carlos! He was very helpful, patient, and took the time to explain everything clearly. His professionalism and friendly attitude made the whole process easy and stress-free. I really appreciate his excellent service, highly recommend working with him!"
We responded:
"Thank you, Ayisha! I'm happy to hear that Carlos provided you with such helpful and patient service. His professionalism and friendly approach are truly valued in our office. We appreciate your recommendation and are here for any future insurance needs you may have. Let us know if there's anything else we can assist you with!"
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Kristyn Thomas

September 29, 2025

5  out of  5
rating by Kristyn Thomas
"Carlos was very helpful and made the process for my move to Austin so easy! My phone call was answered right away and even received updates about the process. Thank you!"
We responded:
"Thank you, Kristyn! I'm happy to hear that Carlos was able to assist you with your move to Austin and make the process smooth. It's great to know that you received timely updates and had a positive experience. If you need anything else, feel free to reach out!"
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Mara Flores

September 23, 2025

5  out of  5
rating by Mara Flores
"Carlos was incredibly helpful and got me set up with a great plan really fast! Really friendly and made it easy to understand the details of the policy. 10/10:)"
We responded:
"Thank you, Mara! I'm happy to hear that Carlos was able to assist you so effectively and make the process smooth and understandable. We appreciate your feedback and are here if you need anything else!"
Profile photo of Jasmin Cruz

Jasmin Cruz

September 23, 2025

5  out of  5
rating by Jasmin Cruz
"This is my first time getting assistance at State Farm (having my own insurance) and agent Carlos Montiel was very helpful and explained everything to me throughly and I highly appreciate his help and my experience was superb!"
We responded:
"Thank you for your review, Jasmin! I'm happy to hear that Carlos was able to assist you so effectively and that your experience was superb. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Traci Holt

Traci Holt

September 22, 2025

5  out of  5
rating by Traci Holt
"Kenny Hill and Team were absolutely amazing to work with! Coming from out of state, they made the entire process smooth and stress-free. They guided us through every step, offered helpful tips about all things Texas, and even started working with us before we officially arrived. Once we got here, Kenny personally walked us through everything we needed. Truly outstanding service — highly recommend Kenny Hill - State Farm Insurance for anyone looking for an agent who goes above and beyond!"
We responded:
"Thank you, Traci! I'm happy to hear we made your transition to Texas smooth and stress-free. We are here to support you every step of the way. If you ever need anything else, feel free to reach out!"
Profile photo of Anthony Porras (AP)

Anthony Porras (AP)

September 22, 2025

5  out of  5
rating by Anthony Porras (AP)
"Easy and quick"
We responded:
"Anthony, thank you for your feedback! I'm glad to hear that you found the process easy and quick. "
Profile photo of Anthony

Anthony

September 19, 2025

5  out of  5
rating by Anthony
"Easy to work with, got me my renters insurance for what I needed and at a cheaper price from all other quotes!"
We responded:
"Anthony, thank you for sharing your experience! I'm happy to hear that we could assist you with your insurance needs and offer a competitive rate. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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Luis Gozaine

September 18, 2025

5  out of  5
rating by Luis Gozaine
"Me parece una excelente atención muy buen servicio"
We responded:
"¡Gracias, Luis! Me alegra saber que estás satisfecho con nuestra atención y servicio. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"
Profile photo of Matthew Petitto

Matthew Petitto

September 8, 2025

5  out of  5
rating by Matthew Petitto
"I reached out for help and got connected with Tito. He was extremely informative and got me the result I was looking for promptly. The service was great, I would highly recommend Tito with any needs!"
We responded:
"Thank you, Matthew! I'm happy to hear that Tito was able to assist you effectively and provide the information you needed. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
Profile photo of Ben Law

Ben Law

September 5, 2025

5  out of  5
rating by Ben Law
"Everything you want when looking for a new insurance provider. Switching was so easy that I started the process of switching home insurance that I hadn’t touched in almost 10 years just to have it handled by this team."
We responded:
"Thank you, Ben! I'm happy to hear that the process of switching your insurance was smooth. Our team is dedicated to making transitions as seamless as possible. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Reese Reissig

Reese Reissig

September 3, 2025

5  out of  5
rating by Reese Reissig
"Tito and team have been extremely helpful with my insurance needs!"
We responded:
"Hey, Reese! Thanks so much for sharing that Tito and the team have been helpful with your insurance needs. We’re glad they could assist you with your motorcycle insurance and make the process easier. We appreciate you taking the time to share your insight!"
Profile photo of Vicente Cuadra

Vicente Cuadra

September 2, 2025

5  out of  5
rating by Vicente Cuadra
"Carlos was very Swift with his help, didn’t waste my time, and gave me a much better rate than what I had with my other insurance provider. Will be sharing with friends and family."
We responded:
"Thank you, Vicente! I'm happy to hear that Carlos was able to assist you efficiently and provide a better rate. We appreciate your support and look forward to helping your friends and family as well. Let us know if there's anything else we can do for you!"